If you know me at all, you know I don't like competition, ammunition, or ESPECIALLY confrontation. I hate difficult customers. I hate yelling, debate, winners and losers.
But I had to raise hell today.
The personal trainer told me our meetings would be $40/month, but I was billed $139. I was never told about these enrollment/blahblah fees and I was quite upset with it. THEN the man tells me that I have signed up for a 12-month plan that I have "no choice but to complete." So, when I signed up, I was told that I could cancel at any time. Fat. Chance. It's "too late."
I explained to a manager that none of this was communicated to me. I'm waiting for a call from the VP. I want my money back.
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